This can be used to cancel transactions that have been posted to a
customer's account. This may be required to correct posting errors such as
invoices and payments entered on the wrong account, incorrect amounts etc.
It can also be used to reverse bounced cheques from customers, and is a
quick way to credit a full invoice if all the details on it are identical to the
invoice.
1.
Select Gx Sales on the toolbar.
2. Select Customer Details from the menu.
3. Enter the Account Code.
4. Click the Transactions tab.
5. Right-click the transaction you want to delete.
6. Choose Cancel Transaction from the context menu.
7. Click Yes to cancel the transaction.
8. The system will automatically generate a new transaction to reverse the
chosen transaction. Enter a reference for this new transaction e.g.
"correction" or "cancel bounced cheque".
9. Click Ok.
The new transaction will automatically appear at the end of the transaction list.
If the transaction being canceled is an invoice, the system posts a counter
credit note to reverse it. A counter invoice is created to cancel credit notes
and a -ve cash transaction will be created to cancel cash transactions. The
allocations against the original transaction are automatically undone, and the
canceled transaction is matched against the new transaction that reverses it.
For canceled invoices and credit notes, you are given the opportunity to print
the new counter credit or invoice that is produced. It shows the exact product
codes, quantities and prices on the original form so is a quick way to produce
credit notes for complete orders. Sales analysis is updated and a new
comment for this counter invoice or credit note will be inserted into the customer's CRM comment log. Stock is automatically updated
for the credited
items, you will need to adjust stock out if this is not required.